At Traralgon Pokies, we strive to provide our customers with the best possible support and service. If you have any questions or concerns about our services or products, please don't hesitate to reach out to us through one of the channels below.
Live Chat Support
Our live chat support is available 24/7 for your convenience. Simply click on the "Support" button at the bottom right corner of this page and our agents will be happy to assist you with any issues or questions you may have.
Email Support
If you prefer to contact us via email, please use the official customer support email address available on the platform. We aim to respond to all emails within a few hours during business hours. Please note that we do not guarantee instant responses outside of business hours.
Help Centre Access
In addition to live chat and email support, we also have an extensive help centre filled with useful information on our services and products. You can access it from the "Support" tab at the top navigation bar of this page.
FAQs
Our FAQs section is a great resource for quick answers to common questions about our services and products. You can find it under the "Help Centre" dropdown menu.
Verification or Account-Help Support
For any issues related to verification, account recovery, or other technical matters, please contact us through live chat or email support.
Responsible Gambling Assistance
If you're concerned about your gaming habits or need assistance with responsible gambling measures, please visit our dedicated page on responsible gambling practices. We also recommend contacting Gamblers Help for more information and resources: 1800 858 858 (helpline).
Technical Support
For any technical issues related to our services or products, please contact us through live chat or email support.
Complaint or Dispute Guidance
If you have a complaint or dispute regarding our services, please reach out to us via email. We value your feedback and will work with you to resolve the issue as quickly as possible.
Communication Response Expectations
We aim to respond to all queries within a reasonable timeframe. Please note that response times may vary depending on the complexity of your query or during peak business hours.
Account-Security Assistance
For any concerns about account security, please contact us immediately through live chat or email support. We will work with you to ensure your account remains secure.
Mobile and Desktop Support Accessibility
Our services are accessible across various devices, including mobile phones and desktop computers. However, for the best experience, we recommend using a modern web browser on a laptop or desktop computer.
That's it! If you have any questions about our support options, feel free to contact us through live chat or email. We're always here to help.
